Aldra Health LLC ("Aldra," "we," "our," or "us") operates a care management platform for senior living facilities. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our website at myaldra.com, our platform, or our family portal. By using any Aldra service, you agree to the practices described in this policy.
If you have questions about this policy or our data practices, contact us at jacksen@myaldra.com.
We collect information in several ways depending on your relationship with Aldra.
From facility administrators and staff: When a facility subscribes to Aldra, we collect the name, email address, phone number, job title, and facility information of administrators and staff members who use the platform. We also collect usage data, including login timestamps, actions taken within the platform, and audit log entries.
From family portal users: When a family member is granted access to the portal, we collect their name, email address, and notification preferences. We do not collect payment information from family members. Family portal access is included in the facility's subscription.
Personal and wellness information: Aldra collects passive, non-clinical wellness information (such as overnight patterns) about individuals on behalf of the communities and families that use Aldra. This information is never used for advertising, never sold, and never disclosed outside the scope of providing Aldra's service. Aldra is an informational wellness product, not a medical or clinical service.
From website visitors: When you visit myaldra.com, we collect standard web analytics data including pages visited, time on site, referral source, and device type. We use this data only to improve our website. We do not use third-party advertising trackers.
We use the information we collect to provide, maintain, and improve the Aldra platform. Specifically:
We do not sell personal information. We do not use health data for advertising. We do not share personal information with third parties except as described in this policy.
We share information only in the following limited circumstances:
With subprocessors: Aldra uses third-party vendors to operate the service. Our primary subprocessors include Amazon Web Services (infrastructure) and Auth0 (authentication). A complete list of subprocessors is available upon request.
With facility customers: Information about residents and their care events is shared with the facility that is responsible for their care. Facilities determine which staff members have access to which resident records through Aldra's role-based access controls.
With family portal users: Resident health information is shared with family members only when authorized by the facility in accordance with the resident's or legal representative's consent.
For legal compliance: We may disclose information when required by law, subpoena, or other legal process. We will notify affected customers of such requests to the extent permitted by law.
Aldra implements administrative, technical, and physical safeguards to protect information against unauthorized access, disclosure, alteration, and destruction. Our security measures include:
Despite these measures, no system is perfectly secure. We encourage users to maintain strong passwords and to notify us immediately at jacksen@myaldra.com if they suspect unauthorized access.
We retain wellness information for as long as a community or family subscription is active, and delete it within 90 days of account closure upon request. Security and access logs are retained for a reasonable period to protect the service. Account data for staff and family users is retained for the duration of the relationship and deleted within 90 days of account closure upon request.
Depending on your relationship with Aldra and your jurisdiction, you may have the right to access, correct, or delete personal information we hold about you. If a request concerns information shared through a community you are associated with, we will work with that community to help address it. For all requests, contact jacksen@myaldra.com.
By accessing or using the Aldra platform, you agree to be bound by these terms. Aldra provides the platform on a subscription basis to licensed healthcare facilities. Use of the platform for any purpose other than legitimate senior care management is prohibited.
Aldra reserves the right to suspend or terminate access for any facility or user that violates these terms, misuses resident health data, or engages in conduct that creates legal or regulatory risk for Aldra or its other customers.
The Aldra platform is provided "as is" with respect to uptime guarantees outside of those specified in your facility's subscription agreement. We are not liable for indirect, incidental, or consequential damages arising from platform use.
These terms are governed by the laws of the State of Texas. Any disputes arising from use of the platform shall be resolved in Dallas County, Texas.
We may update these terms and this privacy policy from time to time. Material changes will be communicated to facility administrators by email at least 30 days before taking effect. Continued use of the platform after the effective date constitutes acceptance of the updated terms.
Questions about this privacy policy or our data practices should be directed to:
Aldra Health LLC
Dallas, Texas
jacksen@myaldra.com